Are you a new or existing customer?
did you schedule an appointment or walk in?
did the manager quickly acknowledge your arrival? ( 5 is above expectations to 1 is below expectations)
was the manager friendly and helpful? ( 5 is above expectations to 1 is below expectations)
were the charges explained to your satisfaction? ( 5 is above expectations to 1 is below expectations)
were the repairs or maintenance done in a timely manner? ( 5 is above expectations to 1 is below expectations)
did the managers go out of their way to satisfy your concerns? ( 5 is above expectations to 1 is below expectations)
were the repairs or maintenance done correctly? ( 5 is above expectations to 1 is below expectations)
were you informed when you car was ready? ( 5 is above expectations to 1 is below expectations)
how would you rate the overall warmth and attitude of the staff you encountered? ( 5 is above expectations to 1 is below expectations)
how do you rate the overall organizations and cleanliness of the facility? ( 5 is above expectations to 1 is below expectations)
would you return for services to our shop? ( 5 is above expectations to 1 is below expectations)
how would you rate your overall experience? ( 5 is above expectations to 1 is below expectations)
how likely would you be to recommend us to a friend or family? ( 5 is above expectations to 1 is below expectations)
is there anything that we can do to improve your service experience?